alexistogell Privacy Policy

This page describes what we collect when you use alexistogell and how we keep that data protected. We at alexistogell take your privacy seriously and are committed to transparency about the information we gather, how we use it, and who we share it with. Our platform operates on a jurisdiction-restricted basis, meaning we serve users only in regions where our service is legally permitted.

When you create an account on alexistogell, we collect personal details for account verification and payment processing. We do not sell your information to third parties for marketing purposes. Instead, we use your data to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to keep your account secure.

What we collect on alexistogell

We collect your email address, phone number, legal name, and date of birth when you open an account. For payment verification, we may request a government-issued ID or a selfie to confirm your identity. We also collect your chosen payment method — whether that is an e-wallet such as DANA or e-wallet, or a bank transfer through mobile banking, local payment, online payment, or e-wallet.

Our servers record your IP address, device type (Android or iOS), and browser information to help us detect fraudulent activity and ensure our platform runs smoothly on mobile networks. We do not track your location beyond what is required by law; this data helps us verify that you are accessing alexistogell from a supported jurisdiction.

How we use your data

We use your personal information to:

• Process deposits through mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment e-wallets
• Handle withdrawals via online payment, e-wallet, mobile banking, and local payment virtual-account transfers
• Verify your identity and prevent duplicate or underage accounts
• Send transaction receipts and account notifications to your email and phone
• Investigate disputes or unusual account activity
• Comply with anti-money-laundering and tax-reporting rules in your jurisdiction

Third-party processors and data sharing

Our alexistogell platform partners with payment processors, KYC verification vendors, and hosting providers. These vendors may sit outside your jurisdiction — for example, in Singapore or Malaysia — but we require them to meet international data-protection standards. We share your data only to the extent necessary to process your transactions and verify your account.

We do not sell, rent, or trade your personal information. Law-enforcement agencies or tax authorities may request your data if required by local law; in such cases, we comply with valid legal orders without prior notification to you, unless we are legally able to do so.

Cookies and tracking

When you visit alexistogell on your browser (iOS Safari or Android Chrome), we use session cookies to keep you logged in. These cookies do not store sensitive data; they simply maintain your session state. We also use analytics cookies to count visits and identify technical issues — these are not tied to your account and do not track your behaviour across other websites.

You can disable cookies in your browser settings, but doing so may prevent our platform from working correctly on your device.

Your rights and data access

Depending on your jurisdiction, you may have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your account and associated data (subject to legal retention rules)
• Object to certain processing if you believe it violates your local privacy law

To exercise any of these rights, contact our support team via the channels listed below.

Data retention and security

We retain your account data for as long as your account is active. After you close your account, we keep transaction records for a period required by tax and anti-money-laundering laws — typically 5–7 years. We do not retain your payment credentials longer than necessary for processing.

We use encryption (TLS 1.2 or higher) to protect data in transit. Our servers are protected by firewalls and intrusion-detection systems. However, no security measure is perfect; if a data breach occurs, we will notify affected users and relevant authorities as required by law.

Policy updates

We may update this privacy policy from time to time. When we make material changes, we will notify you by email or through a notice on our alexistogell platform. Your continued use of our service after such changes constitutes your acceptance of the updated policy.

Contact alexistogell

If you have questions or complaints about our privacy practices, please reach out to our support team:

• Email: [email protected]
• Support hours: Monday–Friday, 09:00–18:00 (Jakarta time)
• Postal address: Available upon request through our customer support portal

We aim to respond to data-access requests and privacy complaints within 14 days. If you are not satisfied with our response, you may file a complaint with your local data-protection authority or regulatory body.

Our alexistogell service is available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations.